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ONLINE SHOPPING + SHIPPING
Which area in Malaysia do we ship to?
package will be delivered to an address indicated Malaysia, excluding East Malaysia.
when will I receive my order?
your order will be shipped out in 2 working days and you will receive an email that will include a tracking number and courier used. Delivery usually takes 5-12 days from the shipped date, excluding holidays.
I’m having trouble or ordering on your site.
if you're having trouble ordering online, and would like to contact someone, please call us at 03-2094-5655 or email us email@example.com
why am I getting an error message when I enter my credit card information?
there are several reasons for problems with credit card transactions:
- your card may have expired or reached its limit. please check with your credit card provider if you are having issues using your card.
there may be a transaction error either on our end or your bank’s. in this case, please try entering in your information again at a later time.
how can I check the status of my order
you will receive the tracking number within 3 days after you have made the payment. contact us at 03-20945655 if you do not receive after 5 days.
- Order ID :
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Where can I find a list of your ingredients and colorants?
You can find a comprehensive list of all our ingredients in the Greenskeeping section of our website. This includes the ingredient chemical name, plus an explanation about the ingredient’s use. You can also click this link https://www.methodhome.com.my/pages/ingredients-lists
Do you list your ingredients on your bottles?
This has always been a tough one for us. Compromise our minimalist design or list our full ingredients on the back of every package? Well, our best critics (you) have spoken and overwhelmingly…ingredients it is. All of our product pages on the web have ingredient listings, and we now also list ingredients on packaging labels. As always, method is naturally derived, non-toxic, biodegradeable and non-corrosive.
Some of the ingredients have changed on your packaging. What gives?
Because we believe in the value of transparency, we changed our product labeling to include the specific scientific names of our ingredients rather than general descriptions. Newer method ingredient lists will use terms like ‘decyl gluoside’, rather than ‘coconut oil-derived biodegradable surfactant’.
each ingredient in a method product has been rigorously assessed by the EPEA for health + environmental safety. we hope this change arms you with the ability to make more informed decisions about what you use on your body and in your home. you can find a comprehensive list of method ingredients on our ingredient page.
Do your products ever expire?
Eventually yes, all of our products have about a two and a half year shelf life.
Are method fragrances natural or synthetic?
method fragrances contain both natural essential oils and synthetic components. At method, we work closely with our fragrance houses to develop innovative aromatic experiences that exceed the strict internal health and environmental standards we have for all of our ingredients. In the development of a fragrance, like any other component of a product, the materials must be healthy in all respects – for people and pets, for the homes in which they are used, and in the environment. Any material that is used in a method fragrance must meet this minimum to even be considered as a formulation component. Specifically, all fragrance materials must be shown to be non-irritating, non-toxic and non-allergenic, and must be fully biodegradable.
Our fragrance blends contain both essential oils from natural sources and complementary components that are man-made. The essential oils are selected to best capture the essence of natural scents, while the man-made materials are selected to deliver the broadest possible palette of aromas by enhancing or complementing the natural oils. Materials from either origin are healthy, environmentally friendly and have been responsibly produced.
To support our fragrance development process, method uses an independent environmental research institute (www.epea.com) to identify the optimal fragrance materials. Additionally, all of the fragrances that method has submitted to the US EPA’s Design for the Environment program have been approved as safe materials.
Why does method use dyes in its products?
At method, we think cleaning should be fun, not boring. We love colors, so we use dyes that are safe and environmentally friendly. We use FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven to be safe and effective.
We have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. In products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colors found in method products. These dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colors (chromaphores) in a matrix, making them non-particulate.
To certify environmental and human safety, method uses an independent, third party testing partner, the EPEA (www.epea.com & www.braungart.com). Testing includes factors such as biodegradability and non-toxicity.
What kind of dyes does method use?
method uses FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven safe and effective. method’s independent 3rd party testing partner, EPEA (www.epea.com &www.braungart.com), has tested each method dye for environmental & human health safety, including factors such as biodegradability & non-toxicity.
We have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. In products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colors found in method ‘s products. These dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colors (chromaphores) in a matrix, making them non-particulate. The problem with other colorants, including most natural dyes, is that they promote microbial growth in formulas, have trouble stabilizing (the result being that they fade more quickly) and are often more likely to stain surfaces.
Is method organic?
No, method products are not organic.
We find that there are other more relevant terms to describe healthy cleaning products, terms that directly address both the health and environmental benefits of using them. We formulate all of our products to be non-toxic and biodegradable. We use high percentages of naturally derived ingredients and ensure that they are sourced from preferred sources whenever possible. We find that focusing on these characteristics best describes the products’ traits, rather than focusing solely on the agricultural practices used to produce the ingredients.
Do you use any GMOs in your products?
Accounting for the source and production processes of method’s materials and ingredients is an important aspect of finding the best materials to use in our products, and to be able to fully account the effects of their production.
In this vein, method never sources GMO materials for its products, and can be confident that no GMO material makes its way into our finished products. In some instances, specifically assured GMO-free materials are impossible to find, for example in broad market commodities such as the corn used to make polylactic acid (PLA), a compostable bioplastic used in our O-mop sweeping cloths. We use materials like this without the specific assurance of GMO-free only if the upside of the usage outweighs the lack of knowledge. In the case of the PLA sweeping cloths, these are a great chance to change the game of how sweeping cloths are made from single use, disposable and synthetic materials to a renewable and compostable alternative, so the benefit outweighed the lack of assurance.
In instances such as this, the ideal solution is to obtain the specific assurances from smaller and well understood supplies. In palm and coconut oil for example (both typically non-GMO), we are working with smaller suppliers to find sources of each that can be used in the production of our surfactants. This is not to address a specific problem in the current supply, but to be able to better understand the full lifecycle implications of its production.
In the case of PLA and other possibly GMO-produced materials, we have the final assurance that the production methods used to process the materials will eliminate any active genetic material. This means that no GMOs will be present in the final products, and will thus not be distributed in the environment in their usage.
Does method contain ammonia?
No. We think ammonia is a dirty ingredient and do not use it in any of our products.
Do method products contain casein?
No, method products do not contain casein.
Does method contain gluten?
All of method’s products are 100% gluten-free and safe for those with Celiac Disease.
Does method contain ethylene glycol butyl ether or EGBE?
Absolutely not. method is EGBE-free.
Does method contain phthalates?
No. We specifically exclude phthalates from our formulas. We also choose packaging materials that do not contain phthalates. So you can be sure that none of these sneaky chemicals will find their way into your home from any of our products.
Does method contain bleach?
Absolutely not. There is no bleach or chlorine in any of our products. We think bleach is a dirty ingredient, and we’re totally against dirty.
Does method make a bleach alternative?
No, we have not yet found a bleach alternative product that meets our health and environmental standard. If you are looking for a non-toxic way to whiten your whites, try hydrogen peroxide.
What’s your laundry detergent made out of?
A whole mix of great stuff to get your clothes clean! Specifically, plant-based + biodegradable surfactant blend, corn-derived solvents, vegetable glycerin, enzyme blend, non-toxic solvent, biodegradable polyester, calcium chloride, biodegradable brightening agent, antioxidant, fragrance oil blend, purified water.
Does method contain optical brighteners?
Method uses a brightening agent in our laundry detergent to improve performance, particularly for white laundry. Our external materials review partner, EPEA, completed a comprehensive environmental and toxicological assessment of the ingredient (http://www.methodhome.com/behind-the-bottle/green-chemistry.aspx) and deemed it safe: non-toxic to people, not irritating to skin, not carcinogenic, not accumulative in the environment and biodegradable. The ingredient is made from synthetic materials, which is not preferable due to their lack of renewability, but since its safety is well established and use level is minimal (under 0.05%), we are confident using it until a renewable alternative is developed.
Does method contain parabens?
No. method doesn’t contain any parabens. They are on our Dirty Ingredients List and therefore are never considered as formulation ingredients.
Does method contain triclosan?
No, none of method’s products contain triclosan, which is on our Dirty Ingredients List and therefore would never be considered as a formulation ingredient.
Does method contain sodium lauryl sulfate (SLS)?
Yes, we do use this particular ingredient, which is derived from coconut oil and used for its lathering and efficacy properties, in a number of our products at minute levels.
There has been some controversy over SLS being carcinogenic. SLS is a safe ingredient and has not been classified as a known, probable or even suspected carcinogen by either the International Agency for Research on Cancer (www.iarc.fr) or the American Cancer Society (www.cancer.org). The ACS has actually gone so far as to issue a statement to this effect.
While the carcinogen concern is completely unfounded, SLS can in fact be a moderate skin and eye irritant when used in high concentrations and unbuffered. method only uses SLS in our formulations at sufficiently low concentrations so that any irritation concern is irrelevant.When deciding to use Sodium Lauryl Sulfate in some of our formulations, method did a complete assessment of the environmental and health aspects of this ingredient, including tests for toxicity and biodegradability. This was done in cooperation with the EPEA, an independent environmental research institute led by Dr. Michael Braungart, author of the landmark text Cradle to Cradle. Their findings showed SLS to be altogether safe in its intended usage, non-toxic, non-carcinogenic and environmentally preferable.
Does method contain cocamide DEA?
method uses cocamide DEA in some of its products.
Some concerns regarding the health of cocamide DEA result from the possible formation of nitrosamines. These nitrosamines only result from the presence of an unreacted ingredient, DEA, used during the manufacturing process. method sources the highest quality cocamide DEA to eliminate the presence of the free DEA, and then tests its products at various stages to confirm that no nitrosamines are present.
Historical testing has shown that no detectable amount (under 50 parts per billion) has ever been found in method products
Does method contain phosphates?
Absolutely not. method is 100% phosphate-free.
Does method contain any animal by-products?
No, all method products are vegan and cruelty-free.
Will you please give me more information on from where method sources its palm oil? I have heard that sourcing this material can have negative effects on orangutan habitats.
Palm oil can no doubt have very negative effects in its sourcing. Deforestation, with the implied biodiversity losses, erosion, and loss of traditional existences is something we want to keep as far away as possible from our business, and source only ingredients from sustainable sources.
We are working to ensure the environmental quality of the palm that method sources in two ways. First, we are choosing to work only with suppliers that are part of the RSPO – the Roundtable for Sustainable Palm Oil – all of which have assurances of their plantations and practices not contributing to deforestation. Second, we are working to source a method stock of sustainably produced palm oil from a producer in the Americas, where we have much greater awareness of the production techniques than with oil coming from largely anonymous suppliers on the other side of the world. The palm oil (or palm kernel oil or coconut oil, depending on the application) that we’d source from the sustainable producer would then be used in a variety of method products.
Does method contain nuts or nut oils?
The only product that contains some natural almond oils is method bloq eternal optimist body lotion, which has been discontinued. method cleaning products do not contain nut oils, but a few of our cleaners do contain surfactants derived from coconut. It appears that even when ingested, coconut (and coconut oils) are less likely to cause a reaction. Check out the Food Allergy & Anaphylaxis site for more information.The good news is that we took nut allergies into account when formulating our fragrances, as well; therefore, the almond scent in the furniture and floor cleaners is derived from a synthetic oil. As always, if you have severe nut allergies, please check with a physician first.
Is there a difference between the antibac kitchen and antibac bathroom cleaners?
Yes, there are differences between the antibac kitchen and antibac bathroom sprays. The antibac bathroom spray contains more detergent and is optimized to target soap scum and hard water stains. The antibac kitchen cleaner is designed to cut through grease and grime. However, both of these products are effective at killing 99.9% of household germs on hard, non-porous surfaces and can be used in any room of the house.
Why do the antibacterial cleaners only kill 99% of germs? Why not 100%?
There is no way to scientifically measure for 100% efficacy of killing germs. The EPA regulates communication of this by limiting the claim to killing 99% of germs.
method as a companyWhat is method’s mission statement?
To inspire a happy and healthy home revolution.
What is the relationship between method and Ecover?
In September 2012, method and Ecover joined forces to create the world’s largest green cleaning company. While method was fully acquired by Ecover, the approach to integrate the brands is more like a merger – working collaboratively to create innovative and deeply sustainable green cleaning products.
Is method non-toxic?
method cleaning products are ‘non-toxic’ under normal usage conditions, do not give off harmful vapors and are safe for use around children, pets and women who are pregnant. All ingredients in our cleaning products are carefully screened before consideration as a formulation ingredient to make sure they contribute to an effective cleaning process without presenting any possibility of harm to the user when used as directed.
Where is method made?
The vast majority of method’s product line is made here in the US. In some cases, we have not been able to find US makers of some innovative technologies and produce goods abroad in Germany, China, Canada and the UK.
Is method tested on animals?
Never. method is 100% cruelty-free, has never tested its products nor their ingredients on animals and does not endorse, request nor commission any animal testing on our behalf.
method works with our suppliers to ensure that no animal testing ever be done in the development of ingredients for our products. Some suppliers of the more commonly used ingredients in cleaning and personal care products have been in production for over 50 years, and have performed animal testing in this time. method does not solicit, endorse, nor encourage animal testing from its suppliers; however, we bare no effect on testing done prior to our existence. Given that the vast majority of regulatory agencies in the world have historically preferred animal testing to gauge the safety of materials, the number of possible ingredients that have been animal tested at some point in their history is huge.
method has a forward-looking approach to making animal testing obsolete. We obtain statements from our suppliers that no testing is done on our behalf, and have lobbied to gain acceptance for our non-animal product testing protocols from various regulatory agencies, consumers, and others. For our product safety testing we use in-vitro (non-animal), simulated skin and eye irritation tests, and have been successful in arguing that various federal and state agencies should accept these test methods in the place of animal test results.
These efforts were part of the reason PETA named our two co-founders, Adam Lowry and Eric Ryan, people of the year for 2006 for their leadership in cruelty-free business practices and gave method a ‘proggy’ award that same year.
Who can I contact about your website?
Got input? We’d love to hear it. Found an error? Problem? Suggestion? That too. Please send any issues with our site to firstname.lastname@example.org and it will be forwarded to the appropriate contact.
I thought Method didn’t believe that you had to ‘kill’ to be clean. Why the change with the antibacterial products?
In the past, we were unwilling to develop or promote antibacterial cleaners because we had not yet found a technology that met our principles and strict ingredient standards. We are excited to offer a line of antibacterial cleaners that kill 99.9% of household germs utilizing a citric acid based technology.
the DfE seal is no longer on your products, what’s the deal?
Our surface cleaners no longer carry the DfE recognition mark. Most of our products are now certified to the Cradle to Cradle design standard. This certification is much broader – it reviews the formulation chemistry, packaging components, production methods and social impacts of each product. We feel that due to its depth and stringency, Cradle to Cradle is more representative of our product design process. You can find more info at c2ccertified.com. That said, we are still fans of the DfE program and support their work. Many of our products are still DfE recognized and our materials selection processes exceed the DfE standards.
safety + allergiesIs method safe to use around pets?
method is safe to use around pets and on surfaces with which your animal may come in contact. method is not dangerous if it comes in contact with pets’ skin or fur but you should wipe excess amounts off the skin or fur with water. If swallowed by a pet, offer your animal a healthy serving of milk or water to dilute and call your veterinarian or the Animal Poison Control Center immediately.
Are method’s products safe for septic tanks?
Yes, all method products are safe for septic tanks, as all of the ingredients are readily biodegradable. method contains no phosphates, hydrocarbons or other septic-problem chemicals.
Is the method bathroom tub + tile cleaner safe on acrylic or fiberglass?
Yes, method’s bathroom tub + tile cleaner is in fact safe to use on acrylic and/or fiberglass as directed on the labels.
As with all of our cleaners, the tub + tile spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. As a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.
Is the method daily shower cleaner safe on granite or marble?
Yes, method’s daily shower cleaner is safe to use on granite and/or marble, provided that the stones are sealed.
As with all of our cleaners, the shower spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. As a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.
Is the method bathroom tub + tile cleaner safe on stone surfaces?
method bathroom tub + tile cleaner is safe on granite, limestone, marble, and any other stone, provided that the stone is sealed. It is also safe on acrylic, glass and fiberglass. As always, each surface is different, so please test method in an inconspicuous area first.
Is method safe for people with allergies?
Method is generally a good option for people with allergies and chemical sensitivities, although everyone’s chemistry varies.
If you have chemical sensitivities, we recommend testing a very small amount of method first before using the product throughout your home. You may also be interested in trying method’s fragrance-free hand wash, laundry detergent and dishwashing tablets.
Is method safe for people with asthma?
method does not give off harmful vapors and should not cause or heighten the effects of asthma. If you are sensitive to fragrances, we strongly recommend testing a small amount of method before use.
Is method safe to use around children?
Yes. Surfaces cleaned with method, including high chairs and/or bathtubs, are absolutely safe for contact by children. method does not leave behind any toxic or harmful fumes or residues, as it does not contain hazardous ingredients.
Like all cleaning formulas, method should not be ingested. Prolonged exposure to the skin may cause minor irritation and should simply be washed off with water. If method gets in the eyes, it may cause slight irritation, which should be treated by flushing the eyes thoroughly with water. If one of our products is swallowed, simply dilute with a glass of milk or water and consult your doctor. If one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor immediately.
What is the possibility of your antibac line creating “superbugs” or antimicrobial resistance?
The active ingredient in Antibac, citric acid, is widespread in nature and used in folk-medicine and cooking for thousands of years and there is no evidence that bacteria have become resistant. We are not aware of any information that suggests that citric acid is associated with the rise of antimicrobial resistance. Most experts believe that the emergence of antibiotic resistant superbugs is the result of the overuse of the antibiotics through over prescribing and as animal feed additives.
Is method safe to ingest?
Like all cleaning formulas, method should not be ingested. If one of our products is swallowed, drink a glass of milk or water and consult your doctor. If one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor or a poison control center immediately.
the definition of a specific term (biodegradable, surfactant, naturally derived)
What does method mean when it says “natural”?
All method products contain natural ingredients. When you see the word “natural” on a method label, it means that 100% of its functional cleaning ingredients – things like soaps, detergents, solvents and enzymes – are either found in nature or derived from natural sources.
What is a “surfactant”?
Surfactants are a category of compounds that are quite simply plain old soap. These are compounds that can dissolve organic materials (like grease, oils, dirt, etc) into water, and allow them to be taken away from dishes, surfaces, laundry, etc. They are the workhorse compounds that make cleaning products work. Yay surfactants!
What does “HE” mean?
“HE” means high efficiency. It denotes a type of laundry machine that uses less water than standard washers. HE machines are typically side-loading (as opposed to top-loading), and have sealed doors.
method HE-compatible laundry detergents can be used in either standard or HE machines.
What does “naturally derived” mean?
The term “naturally derived” can refer to both formulations and individual ingredients. For ingredients, it means that the main part of the ingredient came from a natural source, and was then converted to its useful form. For overall products, it means that these are composed in the vast majority of naturally derived ingredients.
What is EGBE?
Good question! Ethylene glycol butyl ether, or EGBE, is an ingredient found in many commonly purchased household cleaners. It has no color and acts as a degreaser. There are some studies that show links between exposure to this chemical and fertility problems.
While some companies believe that your potential for hazard is only experienced by the length of time you are exposed to EGBE, method believes in not exposing you to the chemical at all. All of our products are EBGE-free.
What does method mean when it says “biodegradable”?
A material that can biodegrade is one that will break down in the environment. In the presence of water, air, and microbes, materials that biodegrade are converted into elements typically found in nature. We select of cleaning ingredients to meet the intenationally recognized OECD biodegradation testing standards.
What does method mean when it says “non-toxic”?
“Non-toxic” can describe an ingredient or an entire formula. It is used for a formula when all of the ingredients meet a certain level of non-toxicity, or when the modeled sum of all of the ingredient toxicities is less toxic than a widely accepted threshold for safety. To assess the toxicity of our formulations, we use data from suppliers, as well as simulated skin and eye tests. We never test on animals.
What does method mean when it says “compostable”?
Ok. Put on your science cap. Here goes:
Compostability is the breakdown of organic materials into usable compost. The key factors for defining compostability are the rate and completion of degradation of the materials, and the quality of the resulting compost. Compostable materials are accepted by municipal compost collection systems, along with food and green waste like lawn trimmings. Method’s compostable products, such as our wipes, can be composted under industrial compost systems. In backyard compost systems, they will take longer to break down. Municipal compost facilities don’t exist everywhere – if they aren’t available in your area, ask why not!
What is the difference between sanitizing and disinfecting?
Disinfecting offers a higher level of killing than sanitizing. The EPA has developed test methods for sanitizing and disinfecting. Both are relevant and important measurements of a product’s efficacy when used in the home. These test methods are very different in how they measure the effectiveness of a product to kill microorganisms.
How can I unsubscribe from method’s mailing list?
Want to clean up your inbox? We get that. But we’re sorry to see you go.
You can unsubscribe in one of two ways: either click on the unsubscribe link at the bottom of any of our method emails or write to email@example.com. Please state that you would like to unsubscribe from our list and include the email address you’d like to have removed from our database.
How do I change my email address you have for me?
that’s a little tricky. you’ll have to sign up under your new email address (you’ll start receiving email mailings to the new address) and click unsubscribe at the bottom of your old email.
How does method collect email addresses?
method respects your privacy. We never send unsolicited emails and we never buy distribution lists.
Names in our database are collected in a few ways:
- via the signup form
- through names collected from people who have signed up at events we’ve attended
- through the sign-up form on our facebook page
method respects your privacy. we never send unsolicited emails and we never buy distribution lists. If you think your name has been added to our list accidentally, please contact us at firstname.lastname@example.org and we will remove your name from our list. Be sure to include the email address you’d like to have removed from our database.